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Call us now!Flight Ticket - Frequently Asked Questions
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On overview of all important steps beginning with the arrival at the airport to boarding:
- Arrive 1-2 hours before departure (depending on the destination)
- (Some airports have security controls at the entrance: the baggage is scanned, passengers have to pass through detectors)
- Check-in and baggage drop-off: If you haven’t checked-in online already, you must go to the airline counter to get your boarding pass and drop-off your baggage.
- Your boarding pass allows you access to the restricted area of Duty-free shops and gates.
- Passport control
- Security control at the gate: Your hand baggage will be scanned again and you have to pass through the detectors. You are not allowed to pass the security control with any type or amount of liquid than those that are allowed in your hand luggage.
- At the gate, you will either have direct access to the plane, or you will be driven there by bus.
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If yes, how?chevron_rightImportant information entering a different countrychevron_rightI am an Austrian/German citizen. Do I need a visa for travelling?chevron_rightDo I need to print out my ticket and take it with me?chevron_rightHow much baggage can I take with me?chevron_rightWhich payment options are possible?chevron_rightWhich electronic devices am I allowed to use during the flight?chevron_rightI have been told by the staff that the plane is over-booked. 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What do I have to do?chevron_rightHow do I get my boarding pass?chevron_rightWhat can be transported in my hand baggage and in checked luggage?chevron_rightWas does 3D Secure mean?chevron_rightWhat is jet lag and how can I avoid it?chevron_rightIs my booking active?chevron_rightHow can I book a ticket for my unborn baby?chevron_rightCan I sign over my flight ticket to someone else?chevron_rightHow do I get my refund?chevron_rightHow long does my passport have to be valid for?chevron_rightWhat happens if I arrive at the airport without a boarding pass?chevron_rightCan I take the liquids purchased from Duty-free shops in my hand baggage aboard?chevron_rightI haven’t received the 3D Secure code. What happens now?chevron_rightSoon, I am taking my first flight ever. Can you give me any tips?chevron_rightCan I book flights for other people other than myself?chevron_rightIs my child allowed to fly alone?chevron_rightWhat do I have to do if my name isn’t spelled correctly?chevron_rightI didn’t get any response regarding my refund. What should I do?chevron_right(Connecting) flight in/to Canadachevron_rightWhy have I received multiple boarding passes?chevron_rightHow many pieces of hand baggage/suitcases can I take with me?chevron_rightI received the 3D Secure Code but the page isn’t working or couldn’t be loaded.chevron_rightWhich diseases/conditions should you avoid traveling by plane with, i.e. talk to your physician about?chevron_rightCan I make changes in my hotel booking? If yes, how?chevron_rightI have a wheelchair. 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