Menuclose
EN expand_more
Would you like to reserve by phone?
Call us now!Flight Ticket - Frequently Asked Questions
Type your question in the search field or take a look at the topics in the categories.
search
Why have I received multiple boarding passes?
If you have booked multiple flights and especially from different airline companies, you will receive one boarding pass for each flight.
What does a cancellation or rebooking depend on?chevron_rightIn which cases is a free cancellation possible?chevron_rightHow can I use my martiGO.com cash voucher?chevron_rightAre name changes possible?chevron_rightHow can I exchange?chevron_rightWhat is the way of refunds and how long do they take?chevron_rightWich payment methods do I have on martiGO.com?chevron_rightWhat is the next step, if the payment was OK, but there is an issue at the ticket and an error?chevron_rightWhat happens, if during the successful payment the price of the ticket changes?chevron_rightWhat security precautions are in use when booking on martiGO.com?chevron_rightOnline check-in via martiGO.com?chevron_rightWhat is a PNR, for what it is necessary and where do I find it?chevron_rightWhat is an online Check-in?chevron_rightHow does the check-in take place at the airport?chevron_rightHow can I check-in via mobile device, and for what do I need that?chevron_rightCheck-in time restrictions?chevron_rightDo I have to print the tickets from martiGO.com?chevron_rightWhat is the boarding pass, do I need that and how do I get it?chevron_rightHow long before the flight do I have be at the airport?chevron_rightProhibited items in luggage, luggage regulations?chevron_rightHand luggage restrictions?chevron_rightWhat do I have to do in case of damaged luggage?chevron_rightIs it possible to transport pets?chevron_rightHow can I carry a stroller?chevron_rightHow can I use a wheelchair?chevron_rightMy luggage is lost, what should I do?chevron_rightWhat happens to my luggage on flights with a stopover?chevron_rightWhat are the travel advisories of the ministries of foreign, how can I find out about them at martiGO.com?chevron_rightWhat happens in case of bad weather?chevron_rightWhat is a Visa?chevron_rightHow do I get a Visa?chevron_rightWhat are the requirements for obtaining a visa?chevron_rightHow do I get a D visa in the course of a marriage, how does the first trip take place?chevron_rightWhat are packages / branded fares at flights?chevron_rightWhat is the Business Class?chevron_rightWhat is the Economy Class?chevron_rightWhat is the First Class?chevron_rightIs martiGO.com secure?chevron_rightHow is the security of payment given?chevron_rightHow can I buy cheap travel insurance?chevron_rightWhich credit cards can I pay with?chevron_rightWhat is Duty-Free?chevron_rightAirport transfer?chevron_rightWhat is a Lounge?chevron_rightFrom the entry of the airport to the flight?chevron_rightWhy martiGO.com?chevron_rightContact?chevron_rightWhy is martiGO.com always cheap?chevron_rightBooking on martiGO.com easy via Login?chevron_rightWhy should I take a travel insurance?chevron_rightWhy should I take the travel insurance threw martiGO.com?chevron_rightFear of flying?chevron_rightAccident risc at flights?chevron_rightWhat are plane turbulences?chevron_rightElectronical devices at flights?chevron_rightWhat is a jetlag?chevron_rightHow do I get a passport for children?chevron_rightHow is a trip in times of pandemic?chevron_rightWhats important while landing?chevron_rightFlying with children?chevron_rightFood & Drinks at the plane?chevron_rightWhat is the Price Alarm?chevron_rightWhat is a Charter Flight?chevron_rightWhat are Miles?chevron_rightWhen is it possible to get tickets cheap?chevron_rightWhen can I get my flight tickets cheap for my main vacation?chevron_rightWhat are special services?chevron_rightCan I make changes in every flight ticket?chevron_rightCan I cancel my flight ticket? If yes, how?chevron_rightImportant information entering a different countrychevron_rightI am an Austrian/German citizen. Do I need a visa for travelling?chevron_rightDo I need to print out my ticket and take it with me?chevron_rightHow much baggage can I take with me?chevron_rightWhich payment options are possible?chevron_rightWhich electronic devices am I allowed to use during the flight?chevron_rightI have been told by the staff that the plane is over-booked. What does that mean?chevron_rightOn overview of all important steps beginning with the arrival at the airport to boarding:chevron_rightWhat is an e-ticket?chevron_rightWhat are the legal age limitations for adults, children and babies?chevron_rightHow much do I have to pay for a change in my booking?chevron_rightHow much money will I get back when I cancel my flight ticket?chevron_rightWhat if my passport expires before/during my vacation?chevron_rightWhat is online check-in and can I check-in for my flight online?chevron_rightWhat should I pay attention to regarding hand baggage/suitcase?chevron_rightWhat is the security code (CVC) and where can I find it?chevron_rightWhen is the cheapest time of the year for airline travel?chevron_rightWhat is Duty-free?chevron_rightHow and when do I receive my ticket?chevron_rightI am pregnant, am I allowed to fly?chevron_rightWhat happens when my flight is cancelled but the airline company offers an alternative flight or rather changes the time of my flight?chevron_rightHow much money will I get back, when the airline company cancels my flight ticket?chevron_rightI have renewed my passport after my booking and now I have a new passport number. What do I have to do?chevron_rightHow do I get my boarding pass?chevron_rightWhat can be transported in my hand baggage and in checked luggage?chevron_rightWas does 3D Secure mean?chevron_rightWhat is jet lag and how can I avoid it?chevron_rightIs my booking active?chevron_rightHow can I book a ticket for my unborn baby?chevron_rightCan I sign over my flight ticket to someone else?chevron_rightHow do I get my refund?chevron_rightHow long does my passport have to be valid for?chevron_rightWhat happens if I arrive at the airport without a boarding pass?chevron_rightCan I take the liquids purchased from Duty-free shops in my hand baggage aboard?chevron_rightI haven’t received the 3D Secure code. What happens now?chevron_rightSoon, I am taking my first flight ever. Can you give me any tips?chevron_rightCan I book flights for other people other than myself?chevron_rightIs my child allowed to fly alone?chevron_rightWhat do I have to do if my name isn’t spelled correctly?chevron_rightI didn’t get any response regarding my refund. What should I do?chevron_right(Connecting) flight in/to Canadachevron_rightWhy have I received multiple boarding passes?chevron_rightHow many pieces of hand baggage/suitcases can I take with me?chevron_rightI received the 3D Secure Code but the page isn’t working or couldn’t be loaded.chevron_rightWhich diseases/conditions should you avoid traveling by plane with, i.e. talk to your physician about?chevron_rightCan I make changes in my hotel booking? If yes, how?chevron_rightI have a wheelchair. What do I have to keep in mind?chevron_right(Connecting) flight in/to the US:chevron_rightWhat should I do if I haven’t received my boarding pass and my departure is within the next 24 hours?chevron_rightWhat can I do if I want to take additional baggage with me?chevron_rightI received the 3D Secure code but the process couldn’t be completed. What happens now?chevron_rightCan I make reservations by phone?chevron_rightDo I need vaccination before travelling abroad?chevron_rightWhen do I have to be at the airport?chevron_rightWhat happens to my baggage if I have stopovers?chevron_rightCan I make bookings without a credit card?chevron_rightWhich booking classes are available?chevron_rightWhere can I find my e-ticket number?chevron_rightWhat can I do if my luggage doesn’t arrive?chevron_rightI have received the error “Payment unsuccessful”. What happens now?chevron_rightThe price of my ticket increased before I could finalize the booking process. What happens now?chevron_rightWhen is the online check-in possible?chevron_rightWhat does special baggage mean and what do I have to do if I want to take some with me?chevron_rightCan I pay with instalments?chevron_rightCan I make a flight/hotel reservation without booking it?chevron_rightDo I have to check-in again for the connecting flight?chevron_rightWhat do I have to keep in mind when I am travelling with animals?chevron_rightWhat can I do if the charged amount is higher than the final price of my booking?chevron_rightWhat can I do if the time and/or date of my flight changes?chevron_rightCan I reserve a seat?chevron_rightCan I pay with my miles?chevron_rightWhat can I do if I miss my connection flight?chevron_rightWhat can I do in case of a double booking?chevron_rightCan I use my return flight even if I didn’t/don’t use my outbound flight?chevron_rightIs there a catering service on the flight?chevron_right
© MartiGo 2022 All rights reserved