I received the 3D Secure code but the process couldn’t be completed. What happens now?
The error messages can have different reasons. Please check the following:
- Card owner: Make sure that you have entered the code and not the reference number.
- CVC: Check the three or four-digit security code to be sure that you filled it in correctly
- Browser: Try the same process using another internet browser. If you still can’t complete the process, please contact our free hotline by calling +43 1 909 45 00. Please note that we charge a fee of EUR 15.- per person and ticket for bookings by phone.