Flight Ticket - Frequently Asked Questions

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Frequently Asked Questions

I received the 3D Secure code but the process couldn’t be completed. What happens now?

The error messages can have different reasons. Please check the following:

Card owner: Make sure that you have entered the code and not the reference number.
CVC: Check the three or four-digit security code to be sure that you filled it in correctly
Browser: Try the same process using another internet browser. If you still can’t complete the process, please contact our free hotline by calling +43 1 909 45 00. Please note that we charge a fee of EUR 15.- per person and ticket for bookings by phone.

What does a cancellation or rebooking depend on?In which cases is a free cancellation possible?How can I use my martiGO.com cash voucher?Are name changes possible?How can I exchange?What is the way of refunds and how long do they take?Wich payment methods do I have on martiGO.com?What is the next step, if the payment was OK, but there is an issue at the ticket and an error?What happens, if during the successful payment the price of the ticket changes?What security precautions are in use when booking on martiGO.com?Online check-in via martiGO.com?What is a PNR, for what it is necessary and where do I find it?What is an online Check-in?How does the check-in take place at the airport?How can I check-in via mobile device, and for what do I need that?Check-in time restrictions?Do I have to print the tickets from martiGO.com?What is the boarding pass, do I need that and how do I get it?How long before the flight do I have be at the airport?Prohibited items in luggage, luggage regulations?Hand luggage restrictions?What do I have to do in case of damaged luggage?Is it possible to transport pets?How can I carry a stroller?How can I use a wheelchair?My luggage is lost, what should I do?What happens to my luggage on flights with a stopover?What are the travel advisories of the ministries of foreign, how can I find out about them at martiGO.com?What happens in case of bad weather?What is a Visa?How do I get a Visa?What are the requirements for obtaining a visa?How do I get a D visa in the course of a marriage, how does the first trip take place?What are packages / branded fares at flights?What is the Business Class?What is the Economy Class?What is the First Class?Is martiGO.com secure?How is the security of payment given?How can I buy cheap travel insurance?Which credit cards can I pay with?What is Duty-Free?Airport transfer?What is a Lounge?From the entry of the airport to the flight?Why martiGO.com?Contact?Why is martiGO.com always cheap?Booking on martiGO.com easy via Login?Why should I take a travel insurance?Why should I take the travel insurance threw martiGO.com?Fear of flying?Accident risc at flights?What are plane turbulences?Electronical devices at flights?What is a jetlag?How do I get a passport for children?How is a trip in times of pandemic?Whats important while landing?Flying with children?Food & Drinks at the plane?What is the Price Alarm?What is a Charter Flight?What are Miles?When is it possible to get tickets cheap?When can I get my flight tickets cheap for my main vacation?What are special services?Can I make changes in every flight ticket?Can I cancel my flight ticket? If yes, how?Important information entering a different countryI am an Austrian/German citizen. Do I need a visa for travelling?Do I need to print out my ticket and take it with me?How much baggage can I take with me?Which payment options are possible?Which electronic devices am I allowed to use during the flight?I have been told by the staff that the plane is over-booked. What does that mean?On overview of all important steps beginning with the arrival at the airport to boarding:What is an e-ticket?What are the legal age limitations for adults, children and babies?How much do I have to pay for a change in my booking?How much money will I get back when I cancel my flight ticket?What if my passport expires before/during my vacation?What is online check-in and can I check-in for my flight online?What should I pay attention to regarding hand baggage/suitcase?What is the security code (CVC) and where can I find it?When is the cheapest time of the year for airline travel?What is Duty-free?How and when do I receive my ticket?I am pregnant, am I allowed to fly?What happens when my flight is cancelled but the airline company offers an alternative flight or rather changes the time of my flight?How much money will I get back, when the airline company cancels my flight ticket?I have renewed my passport after my booking and now I have a new passport number. What do I have to do?How do I get my boarding pass?What can be transported in my hand baggage and in checked luggage?Was does 3D Secure mean?What is jet lag and how can I avoid it?Is my booking active?How can I book a ticket for my unborn baby?Can I sign over my flight ticket to someone else?How do I get my refund?How long does my passport have to be valid for?What happens if I arrive at the airport without a boarding pass?Can I take the liquids purchased from Duty-free shops in my hand baggage aboard?I haven’t received the 3D Secure code. What happens now?Soon, I am taking my first flight ever. Can you give me any tips?Can I book flights for other people other than myself?Is my child allowed to fly alone?What do I have to do if my name isn’t spelled correctly?I didn’t get any response regarding my refund. What should I do?(Connecting) flight in/to CanadaWhy have I received multiple boarding passes?How many pieces of hand baggage/suitcases can I take with me?I received the 3D Secure Code but the page isn’t working or couldn’t be loaded.Which diseases/conditions should you avoid traveling by plane with, i.e. talk to your physician about?Can I make changes in my hotel booking? If yes, how?I have a wheelchair. What do I have to keep in mind?(Connecting) flight in/to the US:What should I do if I haven’t received my boarding pass and my departure is within the next 24 hours?What can I do if I want to take additional baggage with me?I received the 3D Secure code but the process couldn’t be completed. What happens now?Can I make reservations by phone?Do I need vaccination before travelling abroad?When do I have to be at the airport?What happens to my baggage if I have stopovers?Can I make bookings without a credit card?Which booking classes are available?Where can I find my e-ticket number?What can I do if my luggage doesn’t arrive?I have received the error “Payment unsuccessful”. What happens now?The price of my ticket increased before I could finalize the booking process. What happens now?When is the online check-in possible?What does special baggage mean and what do I have to do if I want to take some with me?Can I pay with instalments?Can I make a flight/hotel reservation without booking it?Do I have to check-in again for the connecting flight?What do I have to keep in mind when I am travelling with animals?What can I do if the charged amount is higher than the final price of my booking?What can I do if the time and/or date of my flight changes?Can I reserve a seat?Can I pay with my miles?What can I do if I miss my connection flight?What can I do in case of a double booking?Can I use my return flight even if I didn’t/don’t use my outbound flight?Is there a catering service on the flight?

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