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Flight Ticket - Frequently Asked Questions

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I have a wheelchair. What do I have to keep in mind?

Passengers with wheelchairs have to inform our support team at least 72 hours before departure about the following points:

  • Do you need a wheelchair at the airport and on the way to the plane? Can you go up the stairs into the plane by yourself?
  • Do you need a wheelchair at the airport and on the way to the plane? Do you need help at the stairs? Can you move in the plane by yourself?
  • Do you need support starting from the arrival at the airport until the aircraft and a wheelchair in the cabin, as well?

If you prefer your own wheelchair, we will need the following information for a confirmation from the airline company:

  • Is it a manual wheelchair?
  • Does it have a dry or liquid battery?
  • What is the size and the weight of the wheelchair?

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