Customer Service

Ticketing

With your booking (offer) you offer us the binding conclusion of an agency contract for a trip. The booking can be made via the homepage, by email, fax or telephone and becomes legally binding with the written confirmation. The contract text of the bookings by e-mail or the bookings directly via the website is saved by us. However, we do not save the terms and conditions of the respective organizer at the time of booking. However, we expressly recommend that each customer save the terms and conditions of the organizer themselves.

Travel confirmation / invoice

Depending on the tour operator brokered, billing is carried out either by the intermediary Marti Reisen GmbH or the relevant tour operator. You will receive more detailed information from our employees. You will receive confirmation from Marti Reisen in any case by fax, email or by phone.