Flight Ticket - Frequently Asked Questions

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How do we get refunds and how long do they take?

After we cancel your booking according to the fare rules of the booked airline fare, you will receive the refund within 3-5 working days to the selected payment method. As martigo.co.uk we give our best to ensure that you get your refund as soon as possible. Due to Covid-19 there is constantly a new declaration of travel rules and regarding this case we keep you up-to-date through our social media accounts. You also get to be informed about this through a call by our travel agent when you buy your ticket through our platform.

What does a cancellation or rebooking depend on?In which cases is a free cancellation possible?How can I use my martiGO.com cash voucher?Are name changes on booked tickets possible?How can I exchange my date of flight?How do we get refunds and how long do they take?Can I make changes in my hotel booking? If yes, how?Why was not I admitted to the flight even though I had a ticket issued for the flight?Is it possible to exchange every type of flight ticket? Can I cancel my flight ticket? How much will I get back if I cancel my flight ticket?What do I do if my flight is cancelled or my flight time is changed?How much refund money will I get if the airline cancels my ticket?Can I transfer my ticket onto the name of someone else?How can I get the money for my flight ticket refunded?Is it possible for me to buy tickets for other people?I have not received an answer regarding the refund of the flight ticket, what should I do?What can I do if the departure time of my flight changes?What can I do if I miss my transfer flight?