Flight Ticket - Frequently Asked Questions

Type your question in the search field or take a look at the topics in the categories.

Can I transfer my ticket onto the name of someone else?

This unfortunately is not possible. Airline tickets cannot be transferred onto the name of other people. If you are unable to use your ticket, try changing the date and time, and if this is not possible, cancel the ticket. To find out the refund amount of the cancellation, you can contact our martiGO Call Center, which is accessable by the phone 24/7 and have your procedure finalized.

What does a cancellation or rebooking depend on?In which cases is a free cancellation possible?How can I use my martiGO.com cash voucher?Are name changes on booked tickets possible?How can I exchange my date of flight?How do we get refunds and how long do they take?Can I make changes in my hotel booking? If yes, how?Is it possible to exchange every type of flight ticket? Can I cancel my flight ticket? Why was not I admitted to the flight even though I had a ticket issued for the flight?How much will I get back if I cancel my flight ticket?What do I do if my flight is cancelled or my flight time is changed?How much refund money will I get if the airline cancels my ticket?Can I transfer my ticket onto the name of someone else?How can I get the money for my flight ticket refunded?I have not received an answer regarding the refund of the flight ticket, what should I do?Is it possible for me to buy tickets for other people?What can I do if the departure time of my flight changes?What can I do if I miss my transfer flight?