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Flight Ticket - Frequently Asked Questions

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What do I have to do in case of damaged luggage?

If you notice that your luggage has been damaged, please take a photo of it immediately and go to the nearest "Lost and Found" counter in the airport where you are. The damage will be documented and the airline will either replace, repair or compensate you. If you notice the damage after leaving the airport, you must immediately contact the airline and they will perform the same procedure at a partner of them or through photos sended to them by you.

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