Flight Ticket - Frequently Asked Questions

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I have a wheelchair. Which points must I take into account?

Passengers travelling in wheelchairs must inform martiGO Customer service representatives of the following points at least 72 hours before departure.

If you want to use your own wheelchair, you must inform the airline you are flying with at the following points to obtain a permission:

Is your wheelchair manuel?
Is the battery dry or liquid?
What are the dimensions and weight of the wheelchair?

What do I have to take into consideration with my hand baggage?What do I have to take into consideration when flying with pets?What are special devices and how can I take them to my flight?What do I do if my baggage does not arrive at my destination?What can I carry in my cabin baggage and checked baggage?What are the hand baggage limits in airplanes?What do I have to do if I want to take extra luggage with me?I have a wheelchair. Which points must I take into account?What are the cabin baggage rules and and what are things that passengers can carry? Which items can passengers take with them in special baggage?Prohibited items in luggageWhat are hand luggage restrictions?What can I do in the case of damaged luggage?Is it possible to transport pets?How can I carry a stroller?How can I use a wheelchair?My luggage is lost, what should I do?What happens to my luggage on flights with a layover?

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